Our goal is to make YOU happy, and provide you with the highest quality handmade products. If you're not happy with your items, we will gladly accept returns and exchanges. 

Please contact us within 14 days of delivery and ship items back within 30 days of delivery. 

We'll work with every client to make sure your purchase and experience at Izzy & Emmi is the best it can be. 

We do not accept cancellations at this time,but please contact us if you have any problems with your order. Feel free to email

Custom or personalized orders cannot be returned or exchanged unless they arrive damaged or defective. Please contact us immediately with any issues.


Conditions of return:
Buyers are responsible for return shipping costs unless otherwise agreed upon. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Please feel free to contact us with any questions.